Getting started

Everything you need to set up LzyReply and start answering your store's emails faster — with AI drafts you approve.

LzyReply turns your customer support inbox into a calm review queue: every email a customer sends becomes a conversation with an AI-written reply already drafted in your brand voice. You read it, tweak if you like, and hit send. Nothing ever goes out without you.

Set up in a few minutes

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Connect your email

Forward your support address so customer emails arrive in LzyReply.

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Set your brand voice

Describe how you talk to customers — or let AI write it from a few words.

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Build your knowledge base

Add FAQs, policies, documents, and past conversations the AI can draw on.

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Review & send replies

Approve, edit, and track every reply — and compose new ones.

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Connect your Shopify store

Let the AI see orders and safely fix shipping addresses before fulfillment.

New here? Start with Connect your email — it's the only required step. Everything else has sensible defaults you can refine anytime.