Getting started → Review & send replies
Review & send replies
This is the heart of LzyReply. Every customer email becomes a conversation with an AI draft waiting — you stay in control of what actually gets sent.
The review flow
- Open a conversation from the Conversations list. The AI draft is already in the editor.
- Read and edit. Tweak anything you like — it's a normal rich-text editor, and you can insert images.
- Approve & send. The reply goes out from your inbox. Nothing sends without this click.
Conversations that need you
Some emails are flagged needs you — for example anything mentioning refunds, chargebacks, or legal terms. Those are never auto-drafted into an action; they wait for your judgment.
Address-change requests
If a customer asks to change their shipping address and you've connected your store, the draft includes a proposed update. When you approve, LzyReply applies it on Shopify — but only if the order hasn't shipped yet (it re-checks at that moment). If it can't, the reply is held so you're never promising something that didn't happen.
Tracking & composing
- Each sent reply shows delivered and opened status (open tracking is approximate).
- Use Compose to start a brand-new email to a customer, not just reply.
- Add a signature in Settings → Email to append to every reply.